Order captions
Learn how to easily upload audio or video files, customize your captioning options (e.g., language, turnaround time), and finalize your order on GoTranscript’s user-friendly platform.
1. Access the Order Page
2. Upload Your File or URL
- Upload from Your Computer: Click Upload files and select one or more files to import.
- Paste URL: Use Paste URL to bring in content from YouTube, Dropbox, Google Drive, Vimeo, etc.
3. Configure Your Caption Order
- Text Format:
- Clean verbatim – Minimal fillers and false starts.
- Full verbatim – Captions include every word, filler, and verbal tic.
- Turnaround Time:
- Choose from 6–12 hours, 1 day, 3 days, or 5 days. Each option shows an estimated per-minute cost.
- Number of Speakers:
- Indicate if your content has 1–2 speakers or 3 and more so captioners can accurately label them.
- Low-Quality Audio/Heavy Accent:
- Choose Yes if your file has background noise or strong accents, ensuring specialized handling.
- Timestamping:
- Select how you want timestamps inserted (e.g., Not required, Every 2 minutes, etc.).
- Language:
- Choose the primary language of your recording.
- Open Captions (Optional):
- Turn on if you want captions burned directly into the video.
4. Review and Place Order
- Estimated Cost:
- Review your total price based on audio duration, turnaround time, and any add-ons.
- Submit:
- Click Submit to confirm your order and proceed with payment.
5. Receive Your Captions
- Completion Notification:
- You’ll receive an email once your captions are ready.
- Download/Review:
- Log into your GoTranscript account to download the caption files or review them directly on the platform.
Key Tips
- Multiple Files:
Upload or link more than one file in a single order. - Bulk Discounts:
Large orders may be eligible for discounts or loyalty benefits. - Revisions:
Request free revisions if you need any corrections or adjustments to your captions. - 24/7 Support:
Reach out to GoTranscript’s support team anytime for additional help or questions.