Help Center

First translation order

GoTranscript offers both text and audio translation services in an easy-to-use order form. Whether you need a written document translated from English to French or an audio file interpreted into Spanish, our platform allows you to customize and submit your project with just a few clicks.


1. Access the Translation Order Form

  1. Log In or Sign Up
    • If you’re new, create an account with your email and password. Returning users can simply log in to get started.
  2. Click “Place New Order”
    • Choose either Text Translation or Audio Translation under the translation category.

2. Select Your Language Pairs

  1. Language From
    • The original language of your document or audio (e.g., English).
  2. Language To
    • The target language for translation (e.g., French).
    • If you have multiple target languages, place separate orders or contact our Support Team for a custom setup.

3. Content Preferences

  1. Select Content Type
    • For text documents, choose generic contenttechnicalmedicallegal, etc.
    • For audio files, ensure the type matches your field to get a specialized translator if needed.
  2. Timestamping(For Audio)
    • If you want timestamps included in your translated transcript, select the “required” option.

4. Optional Review & Instructions

  1. Additional Review
    • Choose “Yes” if you’d like an extra layer of proofreading or specialized quality checks—helpful for high-stakes content.
  2. Tone of the Content
    • Indicate whether it’s informalformaltechnical, or creative. Translators can match the desired style.
  3. Instructions for the Translator
    • Provide notes on brand voicecontextindustry terminology, or references.
    • Example: “Use a casual, friendly voice. Make sure to keep product names in English.”

5. Upload Files & Review Details

  1. Upload Documents or Audio
    • For text files: DOCX, PDF, TXT, etc.
    • For audio: MP3, WAV, etc.
  2. File Verification
    • Double-check filenames and language choices before proceeding.
  3. Automated Word Count or Duration
    • Our system calculates pricing based on word count (text) or audio length.

6. Finalize Payment & Submit

  1. Cost Estimate
    • The order form displays an instant quote based on language pairturnaround, and any additional services.
  2. Payment Method
    • Choose from credit cardPayPal, or purchase orders for enterprise clients.
  3. Place Order
    • After confirming your details, click Submit. You’ll receive an email confirmation summarizing your order.

7. Track Progress & Download

  1. Check “My & Team Orders”
    • Monitor the status (In Progress, Finished) for each translation project.
  2. Receive Notifications(Optional)
    • Enable email updates to know when your translated files are ready.
  3. Download Files
    • Once completed, retrieve your translated documents or audio transcripts in the My & Team Ordersdashboard.

Frequently Asked Questions

Can I order both text and audio translation simultaneously?

Absolutely. You can create separate orders for each type or contact our support if you need a bulk or combinedsolution.

How do I specify industry-specific terminology?

In the instructions for the translator section, list technical termsbrand names, or acronyms. This helps maintain consistency and accuracy.

Is additional review necessary for standard content?

For everyday or non-specialized materials, regular translation might suffice. Additional review is ideal for highly technical or formally published work.

Do I have to pay more for longer audio files?

Yes. Audio translation cost often depends on file length, just as text translation cost depends on word count. The system automatically calculates this during upload.

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