Download subtitles

GoTranscript makes it easy to download your completed subtitle files in formats like SRT, along with any associated transcriptions or translations. Below is a step-by-step guide to retrieving your files directly from your My & team orders dashboard.

1. Log In to Your GoTranscript Account

1. Go to the GoTranscript Website
   • Click Log In (top-right corner) and enter your email and password.
2. Access Your Dashboard
   • After logging in, you’ll land on the main dashboard or see a menu to navigate.

2. Navigate to “My & Team Orders”

1. Find the Orders Section
   • In the left-hand menu, select My & team orders.
2. Filter Your Results(Optional)
   • If you only want to see subtitle orders, use the dropdown to filter by Subtitles.
   • You can also search by date range or order type to narrow down results.

3. Locate Your Subtitle Order

1. Order ID
   • Each order is assigned a unique Order ID (e.g., S2T8621994).
2. Check Order Status
   • A checkmark or “Finished” status indicates that the subtitles are ready to download.
3. View or Add Comments
   • If you need to provide feedback or request revisions, click Add Comment before downloading.

4. Downloading Subtitles & Related Files

1. Hover Over the Download Button
   • You’ll typically see an icon (downward arrow) or a tooltip labeled “Download all transcriptions translations”.
2. Click to Open Options
   • Choose SRT or other available subtitle formats (e.g., VTT, SBV), depending on your needs.
   • If transcription or translation files are included, they can also be selected or downloaded in bulk.

Tip: Some orders may include additional languages or Open Captions files. Check the format list to ensure you pick the correct one.

5. Handling Transcription & Translation Files

1. Transcription Documents
   • Often delivered in .docx, .pdf, or .txt formats.
2. Translation Files
   • If you requested subtitles in multiple languages, you might see separate SRT files (e.g., VideoName_EN.srt, VideoName_ES.srt).
3. Bulk Download
   • Clicking Download all transcriptions translations may bundle multiple files into a single ZIP folder for convenience.

6. Frequently Asked Questions

What if my order isn’t showing as finished?

In-progress orders can’t be downloaded yet. Wait for the transcript or subtitles to be completed (you’ll usually get an email notification), then refresh or revisit the My & team orders page.

Can I download open captions as a separate file?

No. Open captions are typically burned into the video, so there isn’t a separate file to download. You’ll receive a video file containing permanent subtitles.

Are these files compatible with common video players?

Yes. SRT, VTT, and SBV formats work with major platforms (YouTube, Vimeo, etc.) and media players (VLC, QuickTime). Check your platform’s guidelines to ensure correct syncing.

Can teammates also access these downloads?

Team members with the appropriate role (Manager or Owner) can log in and download the files. Viewers or Users may have more limited permissions.