Manage notifications

GoTranscript’s Notifications settings let you control email alerts for completed files, newsletters, invoices, and order updates—all in one place. By customizing these preferences, you’ll ensure that only the messages you care about land in your inbox, and nothing important slips through the cracks.

1. Accessing the Notifications Tab

1. Log In to Your Account
   • Go to the GoTranscript website and sign in with your credentials.
2. Go to Settings
   • In the left-hand navigation, select Settings (or Account Settings if you’re in the dashboard area).
3. Notifications
   • Click the “Notifications” tab at the top. This section contains all email-related options.

Tip: If you don’t see the Notifications tab, confirm you have the correct user role (Manager or Owner). Certain roles may have limited access.

2. Configuring Notification Preferences

Within the Notifications tab, you’ll find several options to customize:

1. Receive Newsletters
   • I want to receive newsletters: Check this box to get product updates, special offers, and GoTranscript news.
   • Leave it unchecked if you prefer no promotional emails.
2. File Completion Alerts
   • Send me an email whenever a file is completed: Turn this on to receive immediate notification when your transcript is ready.
   • Ideal if you need to act on transcripts quickly (e.g., forwarding to a client or team).
3. Order Updates
   • Send order updates to: Specify the email address(es) that should get notifications about order confirmations, progress, or other system messages.
   • Click Add recipient to include more contacts (e.g., teammates, project managers).
4. Invoice Notifications
   • Send me an invoice when I place my order: Toggle this if you want an automated invoice emailed each time you complete a purchase.
   • Invoice Details: Enter any additional information you’d like on the invoice, such as billing codes or a reference number.

3. Adding Multiple Recipients

• + Add Recipient: Enter another email address in the provided field.
• Save Settings: Make sure to click Save (or a similar button) so your additional recipient is stored.
• Team Collaboration: This feature helps ensure crucial order updates reach all stakeholders—especially useful for large or distributed teams.