Security threat response

GoTranscript employs a multi-layered security strategy that combines advanced monitoring, real-time analytics, and proactive threat detection. These measures enable us to quickly identify and neutralize potential risks to client data and system integrity.

1. Continuous Monitoring & Event Management

• 24/7 Cloud Operations Center
  Our dedicated team monitors system health around the clock, leveraging real-time alerts to address unusual activity.
• SIEM Integration
  We use Security Information and Event Management software to consolidate logs, analyze events, and identify signs of unauthorized activity across our infrastructure.

2. Perimeter Firewalls & Intrusion Prevention

• Multi-Tier Firewall Architecture
  GoTranscript deploys firewalls and intrusion detection/prevention systems (IDS/IPS) at critical network points. These tools inspect traffic for anomalies or known threats.
• Endpoint Protection & XDR
  An Extended Detection and Response (XDR) framework continuously monitors endpoint devices for malware, suspicious behavior, or policy violations.

3. Threat Detection & Predictive Analytics

• Advanced Tooling
  We rely on industry-recommended solutions that combine predictive analytics with security configuration management, providing early visibility into emerging threats.
• Automated Incident Response
  When specific threat patterns are detected, our systems can automatically trigger containment actions or raise alerts to the Cloud Operations team for immediate intervention.

4. Regular Vulnerability Scanning & Penetration Testing

• Automated Scans
  GoTranscript conducts routine vulnerability scans that target operating systems, applications, and the broader technology stack to detect potential weaknesses.
• Penetration Testing
  We schedule penetration tests at least every 12 months—or before releasing major updates—to simulate real-world attack scenarios and refine our defenses.

5. ITIL-Compliant Incident Management

• Structured Response
  Our approach follows IT Infrastructure Library (ITIL) guidelines, ensuring a methodical, documented process for handling any security incident.
• Change Advisory Board (CAB)
  Proposed system changes undergo CAB review to minimize the risk of introducing new vulnerabilities.